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FAQsIf you cannot find the answer to your question, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. Purchasing and Cancelling Bond Online
Troubleshooting - Bond Online
General Eleven Plus Queries
Bond Online Tests
Security
Technical
If you cannot find the answer to your question here, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. Purchasing and Cancelling Bond OnlineYou have to register for Bond if you want to purchase, access the free resources or take part in the Bond Forum. Your details will enable us to keep you up to date with news about the 11 Plus and Bond and Bond Online products. You can opt out at any time from receiving emails by logging into your Bond account and editing your profile. There are two subscription options: 1.You can buy a 12 month subscription for £50. This price includes VAT. 2.You can buy a monthly subscription priced at £5.99 per month (for a minimum of 3 months). The subscription will automatically renew each month and you can cancel at any time after the minimum three month subscription period has passed. Please note: the ongoing payment of £5.99 per month will continue to be debited from your card until you cancel your subscription. Monthly subscriptions have a minimum subscription period of three months. Once you have subscribed for three months a cancellation button will be available to use when you log in to your parent account.
Please note: because there is a three month minimum subscription period the cancel button will not be available until this time period has passed. If you receive confirmation of purchase but never log into your account, then a refund can be made. However, once you have accessed your account, under normal circumstances we do not refund your subscription. If there are exceptional circumstances then please contact us. If you have ordered a monthly subscription then a cancellation button will appear on your 'My Children' page 3 months after your subscription began. Each account is designed for use with just one child. To purchase more than one subscription, select the number of child accounts you require in the quantity box or order accounts individually when required. TroubleshootingTo register:
You will need to set up a learner profile for your child before they can start taking the tests.
If no subscriptions are listed then you have not purchased a subscription - click on the Shop link in the header to make your purchase. If your child profile is already set up, check that your child is using the correct username and password to log in. The tests are found when you log in with the child account details, not with your parent account details. Please ensure your child has a different username. Have you registered for Bond? If not, you must do that first. If you have registered for Bond you will have created a username and password and given us an email address. You can log in with either:
AND the password Click on the parents' login button on Bond Home page at www.bond11plus.co.uk (You can also use the login button top right-hand corner of the Bond Home page). Click on the forgotten password link on the login page and an email will be sent to you with instructions on how to reset your password. You can use your email address to log into your Bond account (the email address you gave when you registered). When you have logged into your account, click on My Account and you will see your username. You can always log in with either your username or your email address. Was the email address you registered with NOT a valid email address? Has your email address changed since you registered? To change your email address:
Future emails will then reach you. From this time on, you will need to use this second email address to log into Bond. If you did register with your current active email address, spelled correctly, then check the "spam" or "junk" folder in your email account to make sure your email provider didn't direct the email from Bond Online there. You can check your child's username and change their password for them.
You will see the child's username. You cannot see their password but you can:
Tell your child their username and new password. They can go to www.bond11plus.co.uk, click on login and enter these details. Is this a new account? You will need to set up a learner profile for your child before they can start taking the tests.
If your child account is already set up check that your child is using the correct username and password to log in. If they can't remember their details you can check their username or change their password on your 'My Children' page when you are logged in to your parent account. Do you have more than one Internet browser (or browser tab) open which is logged in to Bond? Try using one screen with no other tabs open. Did this help? If not then the security settings on your browser may be interfering with Bond, try using a different Internet browser to see if this is the cause. If you are still being logged out then contact our support team ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it. ) and let us know your username and the Internet browser that you are using so that we can help you. General Eleven Plus QueriesIt can be difficult to find any detailed information about the 11 Plus exam system. With no published curriculum and many schools preferring not to publish the content of their exams, the 11 Plus has an air of mystery about it. Different Local Authorities and senior schools set different combinations of tests, making it hard to choose 11 Plus resources to meet everyone's needs. For some Local Authorities, the 11 Plus is available to all Year 6 children and taken in class. In other parts of the country, the 11 Plus is organised and hosted by the senior school and taken after school or during a weekend. The 11 Plus is a way of testing children from an academic perspective and has no bearing on their SATs or GCSEs. Bond offers an essential and invaluable manual that takes you through the whole 11 Plus process in a clear, practical, step-by-step manner: The Parents' Stress-free Guide to the 11 Plus. If you subscribe to Bond Online, questions are given for each topic and your child will get instant feedback on the correct and incorrect answers to explain why they got them right or wrong. All Bond 11 Plus Assessment Papers designed for ages 9-13 years now include a simple cross-referencing system that refers directly to the related section in the relevant tutorial guide, and each pack of 11 Plus Test Papers provides a detailed explanation for every answer as well as links to the relevant tutorial guide. Specific advice and guidance on improving 11 plus scores can now be found in:
If you subscribe to Bond Online, you will be able to track your child's progress, see their marks for each test, identify strengths and weaknesses and see where and how much they are improving. With Bond Assessment Papers each title contains a progress chart that enables a child to record their score for each paper. In addition, each of the four 'How to do … 11 Plus' tutorial guides includes a full-length practice paper that can be set as a 'before and after' test to check a child's progress. Detailed parental advice on checking general ability, as well as specific subject skills, is included in the four subject tutorial guides and throughout The Parents' Stress-free Guide to the 11 Plus. As your child builds up a score profile for each question type, it will become clear which questions they are struggling with and which ones they are excellent at. It's important to have had quite a few goes at each question type so that a clear picture emerges. It's then easy to target practice on the more tricky types of question. The vast majority of questions in Bond Online are new questions developed specifically for Bond Online. Only around 25% or less of the Verbal Reasoning and Non-verbal Reasoning questions and a much smaller percentage of the Maths questions, have been taken from existing questions in our range of Bond books. The questions have all been written by experienced tutors and teachers. It is the same team which has contributed to many of the Bond books. As well as J. M. Bond herself, the authors are Jane Bayliss, David Clemson, Frances Down, Sarah Lindsay, Nicola Morgan, Alison Primrose and Malcolm Thomas. Subscribing to Bond Online means that your child gets easy access to questions and instant feedback on their answers. Being able to try out different answers, do the same test again and again and see their score immediately can be highly motivating. Bond books also offer practical ideas and tips that should help your child stay motivated during practice sessions for the 11 Plus. In particular, look out for:
The Bond range of 11 Plus tutorial guides has now been expanded to incorporate two new titles that deal specifically with the knowledge and skills required to successfully tackle these aspects of English: The Parents' Stress-free Guide to the 11 Plus:The secrets of Comprehension and The secrets of Writing. In addition comprehension practice can be found within:
Bond Online TestsThere are 20 different Maths tests, 21 Verbal Reasoning tests, 10 Non-verbal Reasoning tests, and 5 English tests. Each test has 10 questions, taken randomly from a bank of 40-50 questions for Maths, Verbal Reasoning, and Non-verbal Reasoning, and 110-150 questions for English. In total for each subject Bond Online has anywhere between 500 - 900 different questions. Each 'subject' also contain Mock Tests. Each test contains ten questions. This allows children to do lots of bite-sized practice whenever they want. Mock tests contain more questions and are timed. Ten questions are chosen randomly from a bank of 40 to 50 questions, so the tests will never be exactly the same. Spelling - pay careful attention to spelling. A question will be marked wrong if spelling is incorrect. Punctuation - pay careful attention to any instructions within a question regarding punctation. Where appropriate incorrect punctuation will result in an incorrect mark (e.g. use of full stops, apostrophes or speech marks). Decimal places - in questions where it is appropriate we will mark answers containing decimals places as correct, even where a decimal place is not needed. However, children should be aware that in 11+ exams this may not always be the case and we advise them to give answers in whole numbers where no decimals are included in the question (e.g. avoid 4 + 4 = 8.0). SecurityOnce your children log into their Bond Online account they are in a safe area that does not connect to any other websites. Your children's account details are created and managed by you in your Bond account. We do not keep these details in our marketing database. Cookies are small data files which are saved on your computer as you use a website. Bond Online uses cookies to track and measure website performance - the data that is collected is anonymous and we only use it to monitor and improve this website. (It is never shared with any third party.) Bond Online also requires some cookies so that the website will perform correctly - some features are only available if these functionality cookies are enabled. You are free to decline use of these cookies through your web browser, although you may find that this impairs certain features on Bond. To find out more information about the cookies we use please read our privacy policy. The Bond Online shop uses Worldpay to handle all online payments. Worldpay is the UK's leading online payment provider which means you can be confident your transaction is totally secure. Click here to find out more about Worldpay. This is probably because you're using Firefox. The way in which Firefox indicates the security of a site has changed with the release of version 4, whereby the image of the padlock has been replaced with a coloured bar positioned to the left of the web page address. This indicates the security/identity state of a connection and on clicking will display the full details of the security certificate. A blue or green coloured bar indicates that the site is secure, red is insecure. TechnicalTo get the best experience of using Bond we recommend that you use one of the following internet browsers:
With one of the following Operating systems:
Please note: other internet ready devices can also be used to take the Bond tests. However, we cannot guarantee that your experience will be the same on all devices and in some cases this may prevent you from using the site. To get the best experience from Bond please ensure that Javascript and Cookies are enabled on your browser. (If you have privacy settings turned on in your browser please check that you have allowed cookies for Bond Online.) No, Bond Online works through your Internet Browser so you don't need to install any extra software to use it. |
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