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FAQs

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Purchasing Bond Online

Troubleshooting - Bond Online

General Eleven Plus Queries

Bond Online Tests

Security

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Purchasing Bond Online

How long is the subscription for?

Your subscription to Bond Online is for 12 months.

How much will it cost me?

Bond Online is priced at £50.00 for a 12 month subscription. The price is inclusive of VAT.

Can I buy Bond Online for a shorter period?

Bond Online can also be purchased as a monthly subscription priced at £5.99 per month with a minimum 3 month subscription period.

Can I cancel my monthly subscription?

At the end of the 3 month subscription period a cancellation button will appear in the 'My Children' section of your Bond Online account. You can cancel your subscription at any time by simply clicking on this button.

Can I cancel my account and get a refund on my subscription if I don't use it for the full period?

If you receive confirmation of purchase but never log into your account, then a refund can be made. However, once you have accessed your account, under normal circumstances we do not refund your subscription. If there are exceptional circumstances then please contact us.

If you have ordered a monthly subscription then a cancellation button will apear on your 'My Childrens' page 3 months after your subscription began.

Can I buy one Bond Online account for all my children?

Each account is designed for use with just one child.

The tests are marked and scores given as an average over all the tests done. All previous attempts at the same test can be seen and the child can go back and check their answers. The overall marks help them work out if they are improving.

Why do I have to register for Bond?

We ask everyone to register for Bond if they want to purchase, access the free resources or take part in the Bond forum. Your details will enable us to keep you up to date with news about the 11 Plus and Bond and Bond Online products. You can opt out at any time from receiving such emails by logging into your Bond account and editing your profile.

Troubleshooting

I can't see where to register for Bond

You need to register for Bond before you can buy Bond Online, access free resources or take part in the forum. To register:

  • Click on the parents’ login button on the Bond Home page
  • The Register button is below the login section
  • Scroll down if you cannot see the button that says Register
  • Click on the Register button and follow instructions
I can't log in

Have you registered for Bond? If not, you must do that first.

If you have registered for Bond you will have created a username and password and given us an email address.

You can log in with either:

  • the email address you gave
  • OR
  • the username you created

AND the password

Click on the parents' login button on Bond Home page at www.bond11plus.co.uk

(You can also use the login button top right-hand corner of the Bond Home page).

I've forgotten my password

Click on the forgotten password link on the login page and an email will be sent to you with instructions on how to reset your password.

I've forgotten my username

You can use your email address to log into your Bond account (the email address you gave when you registered).

When you have logged into your account, click on My Account and you will see your username. You can always log in with either your username or your email address.

I haven't received an email confirming my purchase/resetting my password

A. Was the email address you registered with NOT a valid email address? Has your email address changed since you registered? To change your email address:

  • Log into your Bond account, either with the email address you registered with or your username
  • Click on My Account and Edit profile
  • Change the email address you gave us to your correct active email address
  • Click on Update profile.

Future emails will then reach you. From this time on, you will need to use this second email address to log into Bond.

B. If you did register with your current active email address, spelled correctly, then check the "spam" or "junk" folder in your email account to make sure your email provider didn't direct the email from Bond Online there.

My child has forgotten their password/username and can't log in

You can check your child's username and change their password for them.

  • Log into your Bond account
  • Click on My children
  • Click Edit profile against the child's subscription

You will see the child's username.

You cannot see their password but you can:

  • Enter a new password
  • Click on Change details

Tell your child their username and new password. They can go to www.bond11plus.co.uk, click on Kids' login and enter these details.

My email address is different from the one I registered with
  • Log into your Bond account, either with the email address you registered with or your username.
  • Click on My Account and Edit profile
  • Change the email address you gave us to your correct active email address
  • Click on Update profile

Future emails will then reach you. From this time on, you will need to use this second email address to log into Bond.

General Eleven Plus Queries

Where can I find out about the 11 Plus exams?

It can be difficult to find any detailed information about the 11 Plus exam system. With no published curriculum and many schools preferring not to publish the content of their exams, the 11 Plus has an air of mystery about it. Different Local Authorities and senior schools set different combinations of tests, making it hard to choose 11 Plus resources to meet everyone's needs.

For some Local Authorities, the 11 Plus is available to all Year 6 children and taken in class. In other parts of the country, the 11 Plus is organised and hosted by the senior school and taken after school or on a weekend.

The 11 Plus is a way of testing children from an academic perspective and has no bearing on their SATs or GCSEs.

Bond offers an essential and invaluable manual that takes you through the whole 11 Plus process in a clear, practical, step-by-step manner: The Parents' Stress-free Guide to the 11 Plus.

How can I explain an answer to my child when I can't work out the question myself?

If you subscribe to Bond Online, example questions are given for each topic and your child will get instant feedback on the correct and incorrect answers to explain why they got it right or wrong.

All Bond 11 Plus Assessment Papers designed for ages 9-13 years now include a simple cross-referencing system that refers directly to the related section in the relevant tutorial guide, and each pack of 11 Plus Test Papers provides a detailed explanation for every answer as well as links to the relevant tutorial guide.

How can my child's scores for the 11 Plus be improved?

Specific advice and guidance on improving 11 plus scores can now be found in:

  • the preliminary notes and the 'Next Steps Planner' in each Bond 11 Plus Assessment Papers title
  • the introductory sections and parent tips found throughout each of the four 'How to do … 11 Plus' tutorial guides
  • 'The secrets of 11 Plus success' booklet included with each pack of 11 Plus Test Papers.
How do I know how well my child is doing?

If you subscribe to Bond Online, you will be able to track your child's progress, see their marks for each test, identify strengths and weaknesses, see their overall rating and see where and how much they are improving.

With Bond Assessment Papers each title contains a progress chart that enables a child to record their score for each paper in a visual way. In addition, each of the four 'How to do … 11 Plus' tutorial guides includes a full-length practice paper that can be set as a 'before and after' test to check a child's progress.

Detailed parental advice on checking general ability as well as specific subject skills, is included in the four subject tutorial guides and throughout The Parents' Stress-free Guide to the 11 Plus.

How can Bond Online help my child improve?

As your child builds up a score profile for each question type over time, it will become clear which questions they are struggling with and which ones they are excellent at. It's important to have had quite a few goes at each question type so that a clear picture emerges. It's then easy to target practice on the more tricky types of question and to bring them up to speed. A careful study of the answer explanations will often also explain how a question type works.

What is the difference between the tests in the Bond books and the Bond Online tests?

The vast majority of questions in Bond Online are new questions developed specifically for Bond Online. Only around 25% or less of the Verbal Reasoning and Non-verbal Reasoning questions and a much smaller percentage of the Maths questions, have been taken from existing questions in our range of Bond books.

Who has written the questions for Bond Online?

The questions have all been written by experienced tutors and teachers. It is the same team which has contributed to many of the Bond books. As well as J. M. Bond herself, the authors are Jane Bayliss, David Clemson, Frances Down, Sarah Lindsay, Nicola Morgan, Alison Primrose and Malcolm Thomas.

What's the best way to motivate my child?

Subscribing to Bond Online means that your child gets easy access to questions and instant feedback on their answers. Being able to try out different answers, do the same test again and again ( although questions are never exactly the same) and see their score immediately can be highly motivating.

Bond books also offer practical ideas and tips that should help your child stay motivated during practice sessions for the 11 Plus. In particular, look out for:

  • the 'Bond motivational planner' system inside The Parents' Stress-free Guide to the 11 Plus
  • the puzzle pages in each 10 Minute Tests titles for English, Maths, Verbal Reasoning & Non-verbal Reasoning
  • ideas for games and tutors' top tips for parents throughout the four 'How to do … 11 Plus' tutorial guides.
How can I help my child with comprehension and writing tasks for the 11 Plus?

The Bond range of 11 Plus tutorial guides has now been expanded to incorporate two new titles that deal specifically with the knowledge and skills required to successfully tackle these aspects of English: The Parents' Stress-free Guide to the 11 Plus:The secrets of Comprehension and The secrets of Writing.

In addition comprehension practice can be found within:

  • each practice paper across the range of Bond Assessment Papers for English
  • the English range of bite-sized 10 Minute Tests
  • each mock test in the packs of 11 Plus English Test Papers
  • specific writing practice is provided by the new Writing Tasks in each pack of 11 Plus English Test Papers.

The Tests

How many tests are there in Bond Online?

There are 20 different Maths tests, 21 Verbal Reasoning tests, 10 Non-verbal Reasoning tests, and 5 English tests. Each test has 10 questions, taken randomly from a bank of 40-50 questions for Maths, Verbal Reasoning, and Non-verbal Reasoning, and 110-150 questions for English. In total for each subject Bond Online has anywhere between 500 - 900 different questions.

Each 'subject' also contain Mock Tests.

How long is a test?

Each practise test contains ten questions. This allows children to do lots of bite-sized practice whenever they want.

Mock tests contain more questions and are timed.

Every time my child repeats the same test, will it be the same questions?

10 questions are chosen randomly from a bank of 40 to 50 questions, so the questions will never be exactly the same.

Security

Will it be a safe environment for my children to be in?

Once your children log into their Bond Online account they are in a safe area that does not connect to any other websites.

Will my children's identities be protected?

Your children's account details are created and managed by you in your Bond account. We do not keep these details in our marketing database.

How secure is my Bond Online payment?

The Bond Online shop uses Worldpay to handle all online payments. Worldpay is the UK's leading online payment provider which means you can be confident your transaction is totally secure.

Click here to find out more about Worldpay.

I can't see the usual padlock indicating that the site is secure?

This is probably because you're using Firefox. The way in which Firefox indicates the security of a site has changed with the release of version 4, whereby the image of the padlock has been replaced with a coloured bar positioned to the left of the web page address. This indicates the security/identity state of a connection and on clicking will display the full details of the security certificate. A blue or green coloured bar indicates that the site is secure, red is insecure.